![]() We dined in the Alcron restaurant where the food and the service was excellent,and on Saturday I took her to the opera to see Carmen in your wonderful State Opera House. The whole trip to Prague was a surprise present fro my wife to celebrate our wedding anniversary,she did not know where she was going till we got to the airport in UK Your driver was waiting for us in arrivals,and the car was spotless,she was very impressed I had arranged for a Mercedes to pick her up.I travel a lot with business and am always nervous with airport transfers,whether they will turn up. Just a quick note to say how pleased I was with your service. Sincerely, Trudi (from FL, USA) posted on Thank you for your part in making our short visit so lovely. As a retired career manager, I must commend Prague Airport Transfers for the wonderfully competent, thoughtful personnel. Our return driver was not Thomas, but a competent gentleman nonetheless. She made the walking tour interesting and answered all questions thoughtfully and knowledgably. Our tour guide, Margeta?, is, without doubt, a knowledgable young professional. As you can see from the reference number, we had only one day in Prague and Thomas helped us make the most of it. Such kindness and professionalism must be commended. He is an excellent driver and by calling ahead to the tour guide and actually delived us to her with minutes of the start of the tour you offered. He did everything he could to make our arrival in Prague a perfect day! His English was commendable, so we had no problem understanding him. ![]() Our driver from Passau to Prague, a very tall gentleman called Thomas could not have been more accommodating. The customer service booking agents responded promptly, courteously and accurately to every question. First, let me say that the booking process could not have been better. Hello - I booked your services for my recent trip to Prague and would like to provide feedback. We would not hesitate to use your services again on our next trip to Europe. Anyway, just wanted you to know how impressed we were of your company's service both on our drive down from Passau to Prague, and with your tour guide, Ross, who gave us a fantastic tour of the city. but it was better than other tours we had been on that cost a lot of money. I know this is supposed to be a FREE tour. I actually thought that was kind of insulting. I don't know if this is the normal reaction for people on your tours, but there were 28 people in our group and I would say no more than 7 people tipped him. ![]() 2) the second point was that we were very disappointed how only a few people tipped Ross at the end of the tour. He was informative, passionate about his city, and told stories throughout the tour which made each spot distinctive and engaging. and that was definitely because of our guide Ross. We had spent the last 10 days in Europe and had taken different tours from other groups in many different cities, but this tour was by far the best. The reason for this contact is to inform you of two things: 1) this tour was absolutely wonderful and informative. ![]() Our tour guide was a gentleman named Ross. Your driver, who was very professional, gave us a free walking tour certificate which Karen Ahlgrim and myself took advantage on Monday (April 21st). Originally we were picked up at the Viking Dock in Passau and taken to the Sheraton in Prague by your driver. My Name is Ewell Jones and my original booking reference number was 661052.
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